Service - FAQ - Yugong machinery
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FAQ

Here is a collection of professional answers provided by our engineering and project teams. It covers key insights into heavy machinery manufacturing processes, material standards, customization workflows, and global lead times. Additionally, you can access essential updates regarding Yugong’s payment terms, delivery solutions, privacy policies, and technical support. We continuously update this section to help global buyers fully align with our production capabilities and service standards.

  • Will my blueprints and designs be safe?

    Absolutely. We enforce a strict privacy policy. Your engineering designs and data will never be shared with third parties without your permission.

  • What if I do not have official drawings?

    You can send physical samples for measurement, or share photos/sketches with basic dimensions. Our engineers will generate standard blueprints for your approval before production.

  • Can we sign a Non-Disclosure Agreement (NDA)?

    Yes. We prioritize client confidentiality and are always ready to sign a formal NDA to secure your technical and commercial information.

  • What quality certifications do you hold?

    We manufacture strictly under the ISO9001 framework. Our machinery meets international compliance standards including CE, SGS, and TUV.

  • Do you provide overseas installation, debugging, and training services?

    Yes, we provide global one-stop after-sales technical services. We can arrange professional engineers to go abroad to complete equipment installation, debugging, operation debugging, and on-site personnel operation training, helping customers quickly master equipment usage skills and ensure efficient equipment construction.

  • What production services do you offer?

    A: Yugong specializes in heavy construction machinery and hydraulic equipment. Our services include heavy casting, precision CNC machining, hydraulic system integration, and industrial coating.

  • What is the warranty period?

    One-year standard warranty for mechanical and electrical components. Extended service can be discussed.

  • How is the machine delivered? Is installation complex?

    The machine is usually delivered fully assembled or with minimal installation required. We provide installation videos and manuals, and remote support is available if needed.

  • How do I choose the right model for my project?

    Please share your application scenario, area size, and power availability. Our team will recommend the most suitable model for your needs.

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ADDRESS

5F, Block C, Jingsha Plaza, No.8 Jingguang South Road, Erqi District, Zhengzhou, Henan, China

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EMAIL

connect@yugongmachine.com

TEL

+86 13837125737

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