To help you streamline your procurement process, Yugong has compiled answers to the most common questions from our global clients regarding our machinery, ordering, and shipping. If you cannot find the information you need below, please contact our support team directly.

This section brings together expert answers from our engineering team, covering technical specifications, hydraulic systems, precision manufacturing, customized configurations, and production lead times. You will also find clear guidelines regarding our commercial payment terms, privacy compliance, and global shipping arrangements. We update this resource regularly to help prospective clients gain a transparent understanding of partnering with Yugong.

Yugong is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you utilize our machinery procurement services.

Our pricing fluctuates with raw material and component costs. Sales engineers will provide detailed, time-sensitive quotes after reviewing your specific technical requirements.

Yes. Once ordered, we provide standard progress updates through photos, videos, or scheduled video conferences according to the production schedule.

Yugong offers flexible scheduling for large industrial demands, supporting batch production and staggered shipping based on your project timeline.

Absolutely. We enforce a strict privacy policy. Your engineering designs and data will never be shared with third parties without your permission.

All of our construction machinery complies with international industry standards and has passed authoritative international certifications such as CE and ISO. The equipment meets the environmental, safety, and quality requirements of markets in Europe, America, Southeast Asia, and other regions, and can smoothly pass local market access and engineering acceptance.

You can send physical samples for measurement, or share photos/sketches with basic dimensions. Our engineers will generate standard blueprints for your approval before production.

Yes. We prioritize client confidentiality and are always ready to sign a formal NDA to secure your technical and commercial information.

A: We manufacture strictly under the ISO9001 framework. Our machinery meets international compliance standards including CE, SGS, and TUV.

Yes, we provide global one-stop after-sales technical services. We can arrange professional engineers to go abroad to complete equipment installation, debugging, operation debugging, and on-site personnel operation training, helping customers quickly master equipment usage skills and ensure efficient equipment construction.

A: Yugong specializes in heavy construction machinery and hydraulic equipment. Our services include heavy casting, precision CNC machining, hydraulic system integration, and industrial coating.

A: Our QA team performs incoming raw material checks, in-process functional testing, and final pre-shipment inspections. Third-party testing (like SGS) is fully supported.

The maximum delivery height depends on the specific model. Generally, our pumps can reach heights from 30 to 120 meters. Custom models are available upon request.

Our concrete pumps are compatible with most types of concrete, including standard ready-mix, pumped concrete, and low-slump mixes. Ensure proper aggregate size to avoid clogging.

Yes. Our pumps are equipped with user-friendly control panels and remote-control systems, making them suitable even for operators with limited experience. We also provide user manuals and training videos.

We offer both diesel-powered and electric-powered models. The diesel types are ideal for remote or outdoor job sites, while electric versions are more suitable for urban or indoor use.

Routine maintenance includes daily cleaning after use, checking wear parts, lubricating moving parts, and inspecting hydraulic systems. We provide a detailed maintenance schedule and spare parts list.

Standard models are typically shipped within 7-15 working days. For customized configurations, production may take 20-30 days depending on specifications.

Yes. We provide a 12-month warranty for core components and lifetime technical support. Our service team can assist you remotely or guide you on-site if needed.

Our concrete pumps are CE certified and comply with ISO9001 quality standards. Additional certifications can be arranged upon request.

Absolutely. We offer customization for engine type, hopper size, pressure capacity, and trailer configuration. Contact us with your specific needs.

A: It is mainly applied in mineral prospecting, geological exploration, water well drilling, foundation investigation and geothermal resource detection.

A: Tracked and wheeled types suit mountains, deserts, muddy roads and other complex field environments.